- As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights

- As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client’s long-term satisfaction and success

- Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world

- Investigate and resolve system issues collaboratively with the product department

- Deliver efficient and effective customer support via email and phone channels

- Build and nurture customer relationships to enhance retention and loyalty

- Offer creative solutions, handle objections, and de-escalate challenging client situations

- Address churn risks, cancellations, and payment-related queries

- Contribute to departmental process enhancements through feedback and project participation

Benefits

- Monthly contribution to your gym membership

- Friends & family gym discount





- Free weekly crossfit classes

- Pension contribution
- 24/7 on-demand coaching with psychologists through the platform OpenUp

- Knowledge exchange sessions
- Awesome company parties & Friday drinks

- Workgear: laptop, screen, etc.

- Working from home allowance- If you’re a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you!

- Prior experience in SaaS/software CS is preferred (this is not a call center position!)

- Proven problem-solving skills and a knack for finding solutions

- Tech-savvy, a critical and logical thinker

- [Hard requirement] Proficiency in written and verbal German (native or near-native level) and good written and verbal skills in English

- Structured, and organized, with good time management and attention to detail

- Confidence, adaptability, and a positive attitude

- 0-2 years of experience in a customer-facing role

- Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can’t check off a few requirements but are a fast learner, we’d love to hear from you!
- We will get back to your application within 10 working days

📌 Junior Customer Service Consultant (DACH & International, German Speaker) (Barcelona)
🏢 Virtuagym
📍 Barcelona