Role

Junior Operations Manager

Job Location

Barcelona & Spain

Mission of the Role

Oversee and manage the operations, expansion, and new openings of boutique hotels (luxury B&Bs;) in Barcelona and across Spain, with potential future expansion to other locations.

The Junior Operations Manager should have a strong commercial awareness and be able to build and maintain relationships with both internal and external stakeholders.

Reports to

Senior Management

Core Responsibilities & Duties

- Oversee daily operations of our boutique hotels.
- Ensure service standards and guest satisfaction.
- Develop and implement standard operating procedures (SOPs).
- Conduct regular team meetings to discuss operational matters, guest feedback, service recovery actions, and staff issues, ensuring meeting minutes are sent to management.
- Identify staff training needs and support their development.
- Inspect staff and outsourced providers to ensure cleanliness, ambiance, service readiness, grooming, and hospitality culture.
- Monitor and optimize operational and overhead costs to maximize revenue.
- Ensure smooth coordination between team members and outsourced providers.
- Manage supplier/vendor relationships and conduct quarterly performance assessments.
- Oversee purchasing, stock control, and accounts payable.




- Assess customer satisfaction and manage the service recovery process.
- Provide regular internal reports to management.
- Be available 24/7 for urgent issues or emergencies.
- Be responsible for the overall management of hotel operations.
- Perform other assigned duties as needed.

Experience & Qualifications

- BA/BS degree in Hospitality, Tourism, or a related field.
- 1-2 years of experience in a similar role.
- Fluency in English and Spanish; French is a plus.
- Must be based in Barcelona.
- Must be an EU citizen or hold a Spanish work visa.

Personality & Skills

- Strong organizational and time-management skills.
- Proactive and positive mindset.
- Highly motivated and results-driven.
- Strong leadership and team management abilities.
- Ability to work independently and manage priorities effectively.
- Knowledge of developing operational standards and processes.
- Excellent communication skills with a customer-oriented approach.
- Strong listening skills and ability to anticipate business needs.
- Attention to detail and commitment to excellence.
- Ability to assess situations, adapt to different environments, and respond accordingly.
- Team player with strong communication skills to ensure high-quality service.
- Service-oriented mindset and willingness to take responsibility beyond direct duties.

📌 Junior Hotel Operations Manager (Barcelona)
🏢 Tactic Hotel Management
📍 Barcelona