Overview
In this role you will support and further develop the Medallia and SnapLogic platforms used by Schneider’s Customer Voice program. You will work closely with product owners and cross-functional teams to refine requirements, adapt platform architecture, and implement user-facing features. You’ll deliver fast, practical solutions for diverse clients and lead L2 end-user support while coordinating with vendors and delivery teams. You will help drive adoption of the CX platform within Schneider and contribute to a customer-centric transformation.
Responsabilidades
Provide end-user support and contribute to technical development of Medallia and SnapLogic platforms
Collaborate with product owners to refine requirements and adjust platform architecture
Develop new user-facing features and customer-driven enhancements
Create quick-to-implement, user-friendly solutions for diverse clients
Coordinate with external and internal vendors and delivery teams on issues and enhancements
Lead L2 support coordination for all end-user requests
Partner with the CX community to drive adoption and growth of the Medallia platform within Schneider
Requisitos principales
~3+ years IT solution design and implementation
~ Experience with agile processes in fast-paced, distributed teams
~ Expert in customer/end-user support management
~ Excellent English communication (verbal and written)
~ CX platform awareness and experience in a similar domain