Overview
As Onboarding Specialist for the DACH market, you help new customers activate Factorial and unlock its full value. You guide clients through tailored onboarding journeys, bridging product, sales and customer success to shape their Factorial usage. You translate client processes into effective workflows and identify opportunities to improve the experience. You’ll work in a fast-paced, collaborative environment to shorten onboarding times and boost satisfaction. This role offers meaningful impact by shaping how customers adopt our platform.
Compensaciones / Incentivos
private health insurance
Wellhub gym and wellbeing programs
language classes
breakfast in the office and organic fruit
food discounts
pet-friendly workplace
Responsabilidades
Welcome and onboard new DACH clients via video calls and email
Create personalized onboarding journeys based on each customer's needs
Understand client workflows and translate them into Factorial configurations
Identify challenges,



opportunities, and provide insights to improve the experience
Collaborate with Sales, Product, and Customer Success to enhance the client journey
Define and scale onboarding processes for a smoother, faster experience
Requisitos principales
Native or near-native German and professional-level English
Experience in Customer Experience roles (Account/Client Management, Onboarding, Customer Success or Support)
SaaS experience is a plus
Proactive, curious, problem-solver
Fast learner, comfortable with product changes
Ownership mindset and client-centric mindset
HR knowledge is a plus
Proactive mindset
Curiosity and problem-solving
Clear and confident communication
Team collaboration in fast-paced environments
Ownership and accountability
Why/how questioning approach

📌 Product Onboarding Specialist DACH Market (Barcelona)
🏢 Jobrapido
📍 Barcelona