We are an international company specialized in products for the medical and aesthetic sector, with customers and distributors across multiple countries. We are looking for an organized, proactive, and customer-oriented professional to join our Operations and Logistics team.
ROLE MISSION
Ensure efficient order management and deliver an excellent customer experience by coordinating logistics operations from order receipt through final delivery, while resolving issues and maintaining smooth communication with customers and distributors.
KEY RESPONSIBILITIES
- Manage customer orders from receipt through final delivery.
- Coordinate shipments with the warehouse, logistics operators, and transportation companies.
- Monitor national and international shipments.
- Handle customer inquiries related to orders, delivery lead times, and shipment status.
- Resolve logistics issues and customer claims.
- Process returns and manage transport-related non-conformities.
- Prepare and verify the documentation required for international exports.
- Keep customer and order information updated in the corporate ERP system.
- Work closely with the sales, operations, and finance departments.
- Ensure professional and efficient communication with customers, distributors, and logistics providers.
REQUIREMENTS
Education
- (CFGS) in International Trade, Logistics, or a related field.
- University studies related to International Trade or Supply Chain will be considered an advantage.
Experience
- 1 to 3 years of experience in logistics, customer service, commercial back office, or sales administration.
- Experience in order management and transport coordination.
Languages
- Professional C1 level in Spanish and English, both written and spoken.
Knowledge
- Proficiency in Microsoft 365.
• Experience working with ERP systems; Business Central experience is desirable .
- Knowledge of export documentation and Incoterms will be considered an advantage.
COMPETENCIES
- Customer-oriented mindset.
- Excellent communication skills.
- Strong organizational skills and attention to detail.
- Problem-solving capability.
- Efficient priority management.
- Flexibility and adaptability in dynamic environments.
- Teamwork and collaborative attitude.
WE OFFER
- Opportunity to join a growing international company.
- Continuous training and development.
- Collaborative and dynamic work environment.
- Professional growth opportunities.
POSITION DETAILS
- Location: Sant Cugat del Vallès (Barcelona, Spain)
- Working Model: Hybrid. 3 days in the office and 2 days working remotely.
- Contract Type: Permanent contract
- Working Hours: Full-time
- Salary: €20,000 - €25,000 gross per year, depending on experience and qualifications.
📌 Logistics & Customer Service Representative (San Cugat del Vallés)
🏢 Clinipro
📍 San Cugat del Vallés
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