Managed Services Manager SpainThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.
Who We Are: Hewlett Packard Enterprise is the general edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.
The Managed Services
Manager is a pivotal role responsible for customer relationship management, ensuring the seamless delivery of services outlined in the Statement of Work (SOW). This role adds substantial value to the customer by acting as an IT management partner, integrating seamlessly into the customer's IT management structure. The manager collaborates with the customer's IT service management team, applying ITIL/ITSM best practices, and ensures that the HPE service delivery team is fully aligned with the customer's critical IT services and business objectives.
Responsible for the overall delivery of the Service solution. Serves as the customer's single point of contact for all service-related issues, acting as the customer's advocate within HPE.
Service Coordination
Coordinates and manages the Action Plan for service activities, event management, process flows, and administration. Provides regular and timely status updates to the customer related to outages, critical events, support activities, milestones, and decisions supporting their IT environment. Resource and Business Management Collaborates with internal HPE organizations to ensure customer satisfaction with HPE-delivered support and services.
Escalation Management Service Compliance
Ensures that the supported service is delivered in conformance with the SOW and managed within the scope of services. Coordinates with internal HPE organizations on service procedures.
Service Review
Conducts the Quarterly Service Review with the customer or defined review times. Performs statistical analysis and trending in conjunction with proactive services and Quarterly or Weekly Service Review. 8 years of experience in Account Management. ~ Basic knowledge of technologies such as Networking, Synergy, HP-UX, UNIX, LINUX, Storage, Storage Networks, Microsoft Exchange, or Microsoft Windows. ~ Expert level skills with Microsoft Office applications (Excel, Outlook, etc.). ~ Demonstrated ability to communicate effectively with customers at both technical and management levels. ~ Customer-centric account management focus is required. ~ Program Management and high organizational skills are essential. ~ ITIL and PMP certifications are desired. We look forward to welcoming a dedicated professional to our team who shares our commitment to excellence in service delivery and customer satisfaction.
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development Job: Services Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
📌 Manager - Service Management Office (Cantabria)
🏢 Hpe
📍 Cantabria