SAP First-Level Support Consultant (SAP FI Focus) – Advanced English – Remote (Europe & LATAM)
Location: Europe & LATAM
Work Model: Remote
Contract Type: Freelance
Allocation: Full Time
Language: Advanced English (C1 required)
Role Overview
We are looking for SAP First-Level Support Consultants to join an ongoing SAP support service supporting a large healthcare organization.
The role focuses on SAP ECC/R3 operational support, ticket handling, user administration, incident triage, and first-level functional support activities across multiple company codes and business entities.
This is an excellent opportunity for professionals with SAP support experience who enjoy service-oriented roles, user interaction, and high-volume operational environments.
Responsibilities Provide first-level support for SAP ECC/R3 environments.
Manage incoming incidents, tickets, and user requests.
Process and resolve standard support cases independently.
Perform issue triage and elevate more complex incidents to second and third-level support teams.
Support SAP user administration activities.




Monitor interfaces, IDocs, batch input processes, and operational alerts.
Support recurring SAP FI period opening, closing, and locking activities.
Participate in internal and customer meetings.
Maintain documentation and support procedures.
Requirements
1–2+ years of hands‐on SAP ECC/R3 support experience using SAP GUI.
Basic knowledge of SAP FI, including:
Company Codes
Fiscal Year Variants
Period Opening and Closing Activities
Experience with SAP user administration using SU01.
Basic understanding of role and authorization management using PFCG.
Experience with ITSM or ticketing tools, preferably ServiceNow.
Ability to manage a high volume of incidents and requests.
Experience supporting users with different levels of technical knowledge.
Advanced English (C1 required).
Nice to Have
Previous experience in the healthcare sector.
Experience supporting hospital groups or organizations with multiple co

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