Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele.

In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you!

Responsibilities

Review and moderate user content, ensuring compliance with community guidelines

Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience

Effectively address and resolve customer inquiries and issues

Work collaboratively with team members to enhance the customer experience

Keep accurate records of moderation activities and customer interactions

Provide feedback on process improvements for content moderation

Stay informed about community guidelines and best practices in content moderation

Requirements

Fluency in Dutch and strong proficiency in English; additional languages are advantageous





Previous experience in customer service or content moderation is a plus

Excellent attention to detail and strong analytical skills

Outstanding communication and interpersonal skills

Able to multitask effectively in a dynamic working environment

Familiarity with CRM tools and content moderation software is beneficial

Willingness to relocate to Malta and embrace new experiences

An interest in content moderation and online safety is a strong advantage

Benefits

Career growth opportunities in a renowned iGaming company

International & diverse work environment

Competitive performance bonuses

Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes

Yearly salary €26.000 excluding bonuses.

Health care benefits and numerous other discounts

Fully paid training by certified instructors

State of the art premises, providing a great working environment with relaxing break areas

Special events as well as community & social responsibility initiatives

Work for a Great Place to Work-Certified Company

Relocation package (reviewed case by case)

This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!

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📌 Dutch Speaking - Content Moderation/Customer Service Agent in Malta (Madrid)
🏢 Next Job Abroad
📍 Madrid