Overview
In this role, you will own the performance narrative for Marketplace Experience across your region, driving measurable improvements in retention, efficiency, and cost control. You will quantify value loss, align cross-functional priorities with regional performance goals, and advocate for sustainable, structural fixes over quick patches. You’ll partner with country MDs, Operations, Service, Finance, and Integral HQ to translate experience priorities into tangible business impact. This role offers the chance to shape marketplace health and deliver meaningful improvements for riders, customers, and partners.
Responsabilidades
Own regional Marketplace Experience KPIs (Value Loss, Cost-to-Serve/Recover, Retention Gap) and balance efficiency with experience protection
Identify structural drivers of value loss across Customer, Rider, and Partner journeys and quantify financial impact
Challenge regional teams on inefficiencies and ensure actionable, measurable plans
Prioritize high-ROI interventions and reallocate focus to major experience and cost levers




Lead regional performance reviews with GMs and senior stakeholders, ensuring transparency and accountability
Escalate systemic marketplace issues to Global teams and advocate for structural fixes
Ensure consistent reporting, performance storytelling, and decision-making frameworks across markets
Requisitos principales
~5+ years of experience in performance, strategy, operations, or analytical roles
~ Strong ability to connect operational metrics to financial impact
~ Experience influencing cross-functional stakeholders without direct authority
~ Structured problem-solving and strong analytical capabilities
~ Excellent communication and stakeholder management skills
~ High ownership mindset, hands-on, and bias for measurable impact

communication
stakeholder management
ownership
analytical capabilities
data-driven decision making
financial impact assessment

📌 Senior Performance Analyst- Customer, Rider, Partner Experience (Barcelona)
🏢 Jobrapido
📍 Barcelona