About the company Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, and Finland. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish and English languages.

Role overview As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

We are looking for employees who work well independently and are passionate about delivering excellent service to our customers. As a customer service consultant, you will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. Additionally, you will assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

Required qualifications

Experience in customer service

Fluent in Danish, both spoken and written

Proficient in English, both spoken and written





Good skills in data/technology/systems

A clean criminal record is a prerequisite

You will fit right in at Viking if you:

value good work ethics

have strong teamwork skills

are comfortable working both individually and in a team

have strong communication skills

feel at ease using digital tools and phone as work tools

are comfortable using multiple systems simultaneously

are detail oriented and enjoy complex tasks

are solution-oriented both with customers and colleagues

are curious and eager to acquire new knowledge

are comfortable working in a fast-paced, dynamic environment

adapt easily to change

want to be a part of a solid team with strong company culture

We offer

A permanent, full-time position

A meaningful job where you get to help people

Comprehensive training and onboarding

Competitive conditions and benefits

A collaborative and supportive Nordic working culture with great colleagues

Modern offices in the heart of Torrevieja where you're only a step away from the Mediterranean sea

Personal and professional growth opportunities in an international company

A rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)

Work Conditions

Employment: Spanish based permanent contract, full-time

Location: our office in Torrevieja, Spain

Start date: As soon as possible / to be agreed

Please note that remote work is not applicable

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📌 Danish speaking Customer service consultants - Torrevieja
🏢 Viking Sverige
📍 Torrevieja