The Desktop Support Technician plays a vital role in enabling employees to do their best work by ensuring they have reliable technology, responsive support, and a seamless IT experience. We currently have 3 openings, one in London, one Madrid, one Lausanne and one in Warsaw. As the primary IT point of contact for a local office of approximately employees 80 (London), 80 (Madrid), 200 (Lausanne) or 30 (Warsaw). this role combines hands‑on technical expertise with exceptional customer service.

You will be responsible for troubleshooting hardware and software issues, maintaining and deploying IT equipment, and proactively resolving technical challenges that impact day‑to‑day operations. Beyond providing support, you'll contribute directly to employee productivity, workplace efficiency, and the overall success of the organization by creating a smooth and dependable technology environment.

This is an excellent opportunity for a service‑oriented IT professional who enjoys building strong relationships with end users, taking ownership of local IT operations,



and making a visible impact across the business

Nature of Impact
- High level of customer satisfaction as measured by feedback surveys.
- Reduced downtime due to efficient troubleshooting and problem resolution.
- Accurate and up‑to‑date inventory management.
- Successful deployment and maintenance of IT equipment.
- Effective training sessions leading to fewer support requests.
- Meeting or exceeding SLAs for response and resolution times.

Key Responsibilities
- Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
- Provide a high standard of IT Services Support onsite and remotely.
- Configure and deploy desktops, laptops, and mobile devices.
- Provide input on IT strategies and OKRs related to support efficiency.
- Utilize and contribute to IT support documentation and SOP’s.
- Assist with network connectivity issues.
- Maintain an accurate inventory of all IT

📌 Desktop Support Technician (Madrid)
🏢 Frontiers Media
📍 Madrid