Overview
As a Technical Account Manager at Autodesk, you enable large enterprise clients to maximize product value and achieve measurable outcomes. You will serve as a technical liaison within the Proactive Support group, guiding customers through adoption and governance at scale. You’ll address critical issues, provide data-driven recommendations, and drive improvements across cloud and desktop Autodesk applications. This role offers exposure to enterprise customers, cross-functional collaboration, and opportunities to shape proactive support and success plans.
Compensaciones / Incentivos
salary transparency
comprehensive benefits package
annual cash bonuses
stock grants
career development opportunities
in-person onboarding and identity verification
Responsabilidades
Establish as the technical point of contact and coordinate with CSM and TAS to execute customer success plans
Prioritize and escalate critical issues while monitoring service level compliance
Provide technical assistance and recommendations based on data analytics for enterprise customers
Apply problem-management approaches to identify improvement opportunities
Partner with IT and design teams to ensure successful installation, licensing, and performance of Autodesk cloud and desktop apps
Deliver coaching sessions from the customer success plan to boost adoption
Conduct proactive customer engagement through regular support case reviews and align technical insights with objectives
Manage key event efforts such as major upgrades
Engage strategically to provide insights and technical health governance
Requisitos principales
Bachelor's degree in Architectural, Civil or Construction Engineering
Minimum 5 years' experience with Autodesk AECO products (notably Revit) and cloud services (Autodesk Construction Cloud/Forma) for large enterprises
Strong analytical skills and experience troubleshooting in enterprise environments
Expert knowledge of workflows and data exchange
Experience delivering presentations
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