Company DescriptionAt Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Job DescriptionThis role sits at the intersection of Customer Success, operations, and special projects for PMS (Practice Management Systems) — the software Docplanner clinics use to manage their agenda, EHR, invoicing, and patient records. Feegow in Brazil, Clinic Cloud in Spain, GIPO in Italy, MyDr in Poland. As PMS expands across products, clinic setups, and markets, we are looking for someone who can bring structure to a complex, fast-moving space: shaping how we onboard, engage, and retain PMS customers,



driving down early and preventable churn, and helping define the processes, metrics, and ways of working that let local teams operate consistently at global scale.
It's a strategic but highly hands-on role, ideal for someone who enjoys navigating ambiguity across local vs. integral priorities, product vs. Own and evolve the PMS Customer Success operating model — onboarding, engagement, retention, and churn prevention — across all PMS products and markets (Feegow, Clinic Cloud, GIPO, MyDr, and others as the portfolio evolves).Own the early-churn initiative: the three-tier touchpoint model (post-onboarding, farming scoring, preventive churn), pushing it from manual/ticket-based execution toward CRM automation, as we progressively migrate CRM processes from Hubspot to Salesforce.
Build the performance layer for PMS CS: KPIs, dashboards, and cohort views across onboarding quality, farming/reten

📌 Global Project Manager (Barcelona)
🏢 Docplanner
📍 Barcelona