Make an impact with NTT DATA Networking Remote Field Service Engineer (L1) The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Maintains the support process and ensures that requests for support are handled according to the procedures.
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Provides service recovery, following resolution of incidents.
Maintains secure, accurate, complete, and current configuration on configuration items (CIs).




Ability to communicate and work across different cultures and social groups.
Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.
Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
Entry level experience in technical support to clients.
Entry level experience in diagnosis and

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