Operations Customer Expert Spanish Market + UK | Portugal Support one of the world's most recognized entertainment brands and help our members get the most out of their experience.

Are you fluent in Castilian Spanish and also speak

Basque, Catalan/Valencian, or Galician ? Do you enjoy solving problems, communicating with people, and working with digital products?

This opportunity puts you at the heart of the customer experience for a integral streaming service, where every interaction is a chance to turn a question or issue into a positive customer experience.

Your role As an Operations Customer Expert, you will be one of the first points of contact for customers across the supported Spanish-speaking markets and the UK.

You will help customers with a wide range of questions — from account and billing issues to technical troubleshooting — while providing clear, professional and empathetic support.

You will join a multicultural, collaborative customer support team working with an internationally recognized entertainment brand.

What you will do

Provide professional, friendly and empathetic customer support

Handle account management and billing inquiries

Troubleshoot common technical issues and guide customers towards effective solutions

Explain our products, services and features clearly

Understand customer needs and identify the most appropriate solution

Resolve inquiries efficiently while maintaining a high level of customer satisfaction

Provide accurate information and follow established quality standards

Maintain a positive, customer-first approach throughout every interaction

Work effectively with colleagues in a fast-paced, international environment

Language requirements You must have:

Castilian Spanish — full fluency

English — B1 or above

Plus one of the following:

Basque

Catalan / Valencian

Galician

Your additional regional language will be used to support the relevant customer market.

Who will thrive in this role? This role could be a strong match if you:





Enjoy helping people and finding practical solutions

Have strong communication and interpersonal skills

Are comfortable using technology, digital platforms and online tools

Can stay calm and empathetic when handling customer issues

Pay attention to detail and care about getting information right

Adapt quickly to new products, processes and customer situations

Enjoy working as part of a diverse international team

Are comfortable working in a 24/7 rotational support environment

Previous customer service experience is valuable, but a strong customer-focused attitude, communication skills and willingness to learn are equally important.

Working schedule

40 hours per week

8 working hours per day + 1-hour lunch break

Monday to Sunday on a rotational 24/7 schedule

Shifts may include nights, weekends and public holidays

Flexibility with working hours is therefore an essential part of the role.

Training Your onboarding starts with approximately 2 weeks of training:

Around 8 hours per day

Training is conducted in English

Training allowance: €92.80 gross per week

On the first day of training, you will sign a Selection Agreement containing the applicable salary, schedule and training information.

Candidates who successfully complete the training will proceed to the employment contract. The contract is signed either on the final training day or the following working day.

The training period is proportionally compensated by Teleperformance Portugal. As no employment contract has yet been signed during this period, social security contributions are not deducted from the training compensation.

Compensation For candidates already living in Portugal €1,262.33 gross/month





The all-inclusive package includes:

Base salary

Holiday and Christmas bonuses

Monthly food allowance

For international candidates relocating to Portugal €1,059.33 gross/month

The all-inclusive package includes:

Base salary

Room allowance with utilities included

Holiday and Christmas bonuses

Monthly food allowance

Relocation package for international candidates Moving to Portugal is supported with a comprehensive relocation package:

Airport pickup upon arrival

Administrative support with residency registration, banking setup and other practical formalities

14 months of fully equipped company accommodation

Initial flight reimbursement after 6 months

Annual return flight to your home country for EU residents

Welcome kit with essentials such as towels, sheets and a pillow

This means you can relocate with significantly less upfront logistical pressure and settle into Portugal with practical support from the beginning.

Why join? You will get more than a customer support position. You will join an international environment where you can build experience with a globally recognized entertainment brand while developing your communication, problem-solving and digital skills.

Additional benefits include:

Free Portuguese language courses

Sports activities

Cooking and social activities

Multicultural working environment

Career development opportunities

Supportive international team

Contract details

Contract: Temporary, with real potential for renewal and long-term employment

Trial period: 1 month

Schedule: 40 hours/week, rotational 24/7 shifts

Location: Portugal

Training: Approximately 2 weeks, conducted in English

Ready for your next international opportunity? If you are fluent in Castilian Spanish + Basque, Catalan/Valencian or Galician, enjoy helping customers and are ready to build your career in Portugal, this could be your opportunity to join a global entertainment support operation.

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