working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.
Key Responsibilities
Oversee end-to-end management of technical incidents via phone support.
Promptly resolve technical issues, collaborating with cross-functional teams.
Analyze requirements, offering effective solutions for client needs.
Ensure compliance with Service Level Agreements in all client interactions.
Clearly communicate technical information to diverse audiences.
Efficiently manage tickets, prioritizing based on urgency and impact.
Collaborate with internal teams to escal and resolve high-priority issues.
About You
You're organized, independent and proactive, and taken an active interest in your work
You demonstrate empathy and a strong sense of customer relationship
You have good analysis capacities and enjoy problem-solving
You're good at verbal and written communication
You know how to explain technical issues to any person you're talking to, regardless of their technical knowledge
You master the network domains, VoIP, TCP/IP, internet, etc.
You're versatile, thorough and can quickly get to grips and understand the solutions/tools that you'll be working with.
You are
fluent in French, English and Spanish.
Knowledge of the Zendesk, Jira and Salesforce tools is appreciated
Why apply for this opportunity?
To work in an ambitious company with an exciting product and project.
To be surrounded by an international, multicultural, and dynamic team.
IMPORTANT: To apply for this position, you must be authorized to work in Spain (NIE, residence in Spain, etc.).
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With equal skills, all our positions are open to people with disabilities.
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📌 Trilingual Technical Support Specialist | SaaS (Barcelona)
🏢 Ringover France
📍 Barcelona
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