Ready to elevate your career and join a fast-growing team in the

digital world ? Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with

Digital Marketing Ads

— a game-changing tool for businesses everywhere!

Responsibilities

Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications

Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise

Content Compliance: Assess reviews based on guidelines; process Guarantee claims

Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting

Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process

Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements

Ad-Hoc Operations: Tackle additional tasks as needed in a dynamic, fast-paced environment

Requirements

C2 level of French and C1 level of English

Experience in customer service or support roles

Clear communication skills and strong organizational habits

Ability to manage tasks independently and meet deadlines

Bachelor's degree in Business or related fields is a plus

1.5 years Experience in compliance or verification roles is desirable

General knowledge of home services industries (e.g., plumbing, electrical)

Desirable Skills

Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality

Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals





Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums

Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions

Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration

Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights

Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions

Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits

Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19.623,94 € gross/year plus up to €1,000 gross/year in bonuses

Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project

Private Health Insurance

Continuous skill development and certifications

Clear career growth opportunities supported by coaches and a motivating team environment

Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture

Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Diversity, Equity & Inclusion TP is home to a general family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

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📌 French Speaking Customer Support Specialist - Digital Advertising (Barcelona)
🏢 TP
📍 Barcelona