As a valued member of our Jet2holidays Arrecife Airport team, you’ll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

Excellent Salary

20 hours & 30 hours per week contracts available

Fully paid training and IT equipment provided

Monthly 1-to-1 meetings with your Team Leader

Career growth across Jet2.com & Jet2holidays

23 days holiday entitlement per year

Weekly time off

Monthly rosters shared in advance

Exclusive discounts on Jet2.com flights and Jet2holidays hotels

Recommend a Friend bonus scheme

What will I do? As an Airport Representative, you’ll report directly to the Airport Team Leader and work closely with internal and external partners to deliver

VIP industry leading customer service . You’ll be at the heart of

creating memories

for our customers.

Create Memories

Greet every customer with a warm welcome with our famous

Jet2holidays

smile. You will make our customers journey memorable from the very start.

Take Responsibility

Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

Be Present

Represent

Jet2holidays

in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience.



Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.

Work as One Team

Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

What do I need?

Right to Work Documents

As we employ on local contracts, you will already hold full right to work documents for

Lanzarote .

Travel & Accommodation

You will already be living in Lanzarote with your own accommodation. You’ll need to be able to get to the airport at any time – day or night.

Flexibility

We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.

Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied? Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you will progress to the final stage, an in-person interview with our

Jet2holidays

Destination Management team.

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📌 Airport Representative - Arrecife, Lanzarote
🏢 Jet2. Com And Jet2Holidays
📍 Arrecife