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DUTIES AND RESPONSIBILITIES

Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well)

Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits

Use cheat sheets,guides andprotocolsprovided during the training

Ensure customer satisfaction and provide professional customer support

Identify when the issue should be re-assigned to another department

Collaborate with other agents or teams in case of more complex cases

Document each action taken in a CRM system in detail.

Profile:

Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)

Possess excellent writing and verbal communication skills to simplify technical language for non-technical users





A resourceful and stress-resilient personality that can adapt and remain calm in all situations

Good listening skills and ability to empathize with others

Ability to solve issues in a timely manner

Ability to work independently while being a team player at the same time

Ability to cover shift rotation and be on time at the office

Morking schedule: Monday to Friday, office hours (09 AM - 06 PM).

BENEFITS:

Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

23 working days' paid annual leave

Guidance and tools to reach your full potentia

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📌 Customer Service Agent (m,f) Opticians: Dutch (Benalmádena)
🏢 personalbro-u-herrmann
📍 Benalmádena