Customer Experience Specialist (CES) Transplant Location: Madrid
At Sanofi, we are driven by one purpose – we chase the miracles of science to improve people's lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible.
We are an innovative integral healthcare company with a focus on immunology that extends to innovation in transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. Our vision is to become leaders in the Transplant therapeutic area by collaborating with key partners to shape new SOC practices across the transplant continuum of care with innovative, clinically differentiated portfolio opportunities that offer organ preservation and extendedlife-years to patients with improved quality of life (QoL).
In this sense,
we are investing in science to develop a pipeline of assets targeting new and important disease pathways across the transplant therapeutic area.
Collect continuous insights and competitive intelligence data from the field and share it with Sales, Marketing, Customer Engagement & Medical Teams to analyze market trends, evaluation of healthcare practice and competitor activities to adjust strategies as needed.
Develop customer-focused plans aligned to the Brand Strategy.
Orchestrate the unbranded campaign, leveraging Sanofi channels to raise awareness for better management of prevention, implementation, and monitoring patients in geographical area (including hematologists and other Specialties)
Develop a valuable relationship with HCPs based on quality medical information and ethical approach in compliance with the regulatory framework.
Achieve sales goals and qualitative performance parameters in the assigned area.
Develop and implement commercial, customer-focused projects to optimize patient care in collaboratio