In this Senior Service Delivery Manager role, you oversee end-to-end delivery of managed services contracts, ensuring client satisfaction and contract profitability. You work with cross-functional teams to meet SLAs, manage escalations, and tailor services to client needs. You’ll lead delivery quality, risk management, and continuous improvement while aligning with contractual and governance frameworks. This is a fully remote role based in Spain, offering a chance to influence service delivery at scale within a integral IT leader.
Ensure delivery of services according to SLAs and service definitions to maintain client satisfaction
Understand client objectives and tailor services accordingly
Identify upselling/cross-selling opportunities and manage new service implementations
Coordinate project timelines, resources and deliverables for successful outcomes
Ensure service delivery aligns with contracts and compliance
Consult with legal for contract escalations and governance
Monitor contract performance and report on it
Oversee budgeting,



forecasting and possibly billing for client accounts
Provide regular service performance reports to stakeholders
Seasoned experience in managed services and/or support environments
Proven track record in service delivery and client management
Experience delivering services meeting SLAs and quality standards
Experience aligning service delivery with contractual and compliance requirements
Experience monitoring contract performance and managing service delivery projects
Experience proactive client relationship management and service quality improvement
Bachelor's degree or equivalent; relevant ITIL and project management certifications preferred
English and Spanish language proficiency
Ability to work under pressure with strong organizational skills
Financial acumen for budgeting, forecasting and billing
ITIL familiarity; PMP or equivalent project management certification preferred
Managed services
Cloud

📌 Senior Service Delivery Manager (Barcelona)
🏢 Jobrapido
📍 Barcelona