com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. We are looking for a Product Owner to join our team of around 1,700 people worldwide and help us shape the next generation of internal platforms supporting the traveller's journey.
Job Title - Product Owner – Customer Operations PlatformWorking model - Hybrid from Madrid, Remote from SpainTeam - you will join the Product Customer Service team within the Product departmentLevel - ProfessionalLocation - SpainContract- Full time (36 h/week)Travel time required - Only a few times a yearWhat your impact will be: You will play a key role in shaping the technology that supports our customer care and operations teams. You will join a dynamic environment where priorities can evolve, with a strong focus on shaping and delivering a new AI-ready back-office and customer operations platform.
Shape and deliver a new customer operations platform:



Take ownership of key areas of a new AI-ready back-office and customer operations platformLead discovery activities to understand current workflows, pain points, and improvement opportunitiesHelp define the future operational model in collaboration with business and technology stakeholdersChallenge legacy processes and support the transition towards a modern, scalable platformDrive AI and automation initiatives: Contribute to the product roadmap, prioritising initiatives and backlog items based on value, feasibility, and user needsTranslate business and platform goals into actionable initiatives, clear requirements, and iterative releasesBreak down complex problems into manageable steps and high-impact deliverablesContinuously adapt priorities based on business needs, user feedback, and product insightsEnhance the customer operations ecosystem: Identify opportunities across the traveller support journey and internal operational process

📌 Product Owner (Madrid)
🏢 Lastminute.Com
📍 Madrid