About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. Our mission is to improve the health, well-being, and peace of mind of those we serve.
Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive-ensuring your well-being and work-life balance. Grow with us-and help shape the future of healthcare.
The Agile Experience Manager is accountable for defining and delivering the end-to-end stakeholder experience (e.g., The role owns the experience vision, roadmap, outcomes, and performance metrics, ensuring alignment across business, operational, product, data, and technology teams. Accountable for experience outcomes, performance, and continuous improvement. Operates across multiple markets and functions, balancing general consistency with local requirements. Provides visibility of experience performance, risks, dependencies, and value realization. Acts as the integration point across Medical, Clinical,



Provider, Customer Operations, Technology, Data & Analytics, Commercial, Risk, Legal, Compliance, Privacy, Security, and Change teams.
Leverage customer insights, operational data, market trends, and emerging technologies to drive continuous improvement.
Outcome Delivery & Performance
Own financial, operational, and experience performance outcomes. Align multiple Agile teams around shared experience outcomes. Financial, Risk & Governance Management
Lead governance discussions related to experience performance and delivery.
Act as a senior leader across business, operations, product, and technology stakeholders. Effective management of risk, compliance, and governance obligations.
Strong Agile delivery and transformation expertise. Excellent stakeholder management and executive communication skills. Commercial, financial, and analytical acumen. Bachelor's degree in Business, Healthcare, Techn

📌 Agile Experience Manager (Madrid)
🏢 Cigna Health And Life Insurance
📍 Madrid