Overview Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas. You lead a Tier 3 Customer Success Team of 5, driving proactive churn prevention and improving Net Revenue Retention. You’ll shift the team from a reactive churn-request model to a proactive, data-driven motion, partnering across Sales, Care, Marketing, Product, and Revenue Ops. You enable scalable CS processes, coach a high-performing team, and influence retention outcomes in a B2 B Saa S context from Barcelona. Compensaciones / Ventajas competitive salary + performance bonusstock options with vestingcomprehensive health insuranceon-demand salary accessstructured career pathflexible benefits tailored remuneration options Responsabilidades Lead and develop a team of 5 Customer Success Specialists for Tier 3 accounts Drive transition from reactive churn handling to proactive churn prevention using data signals Own and pursue NRR targets for the Tier 3 segment and continuously improve retention Monitor health signals (product usage, engagement, support interactions, NPS) to manage account risk proactively Conduct regular 1:1s, performance reviews,



and coaching to build a high-performing team Maintain hands-on support for customer conversations when needed Design and optimize scalable CS processes and workflows Collaborate with Revenue Operations to improve reporting, automate workflows, and prioritize team efforts Set clear operational standards, escalation paths, and SLAs for Tier 3 Work with Sales, Care, Marketing, Product, and Revenue Ops to deliver a seamless customer experience and capture growth opportunities Requisitos principales 5+ years in a customer-facing role2–3 years in people management or team leadership Proven success in driving retention and xhfqzwm improving NRR in a B2 B Saa S environment Experience designing and optimizing CS processes and workflows Strong analytical skills with health data, cohort analyses, and churn metrics Excellent communication, coaching, and stakeholder management; capable of leading through change Full professional proficiency in French and English (written and spoken)collaborative mindsetcoaching and mentorshipstakeholder managementhealth signal analysis (product usage, engagement, support interactions, NPS)data-driven decision makingcohort analyses Account Executive Clinic Agenda Barcelona, Kingdom Of Spain, ES #J-18808-Ljbffr

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