Overview WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

ABOUT THE ROLE & TEAMAs a Senior Business Automation Architect (Service Now Agentic AI) you will lead the design and implementation of AI-driven automation solutions on the Service Now platform. This role focuses on designing governed, scalable agentic AI solutions that combine workflow automation, data, and AI agents to improve operational efficiency and business outcomes. You will work closely with business and technology teams to define how AI agents interact with workflows, data, and human decision-making across the enterprise.

Design and implement Agentic AI solutions using Service Now (AI agents, orchestration, workflows)Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms Ensure governance, auditability, and control for AI-driven actions Integrate AI solutions with enterprise workflows, data models, and systems Identify automation opportunities and translate them into scalable AI-enabled solutions Monitor and optimize AI-driven processes to ensure business value realization Collaborate with business stakeholders, architects, and delivery teams Qualifications EXPERIENCE:5+ years of Service Now experience,



including solution design and architecture, out of which 3 years proven experience of Service Now customer service management / customer success management. Hands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred)Strong understanding of workflow design, automation patterns, and enterprise system integration Experience designing governed automation (approvals, controls, auditability)Solid understanding of data models and data-driven architecture Strong stakeholder management and communication skills NICE TO HAVE: Experience with AI governance, risk, and compliance frameworks Experience working in large enterprise environments WHAT WE OFFERWe're all about diversity.

Flex Week: Work from home up to 2 days/week (depending on your team's needs) Flex Day: Make your workday suit your life and plans.ð Flex Location: Take up to 30 days a year to work from any location in the world. Level up your skills with our training platforms, including Linked In Learning! ðð1⁄2 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

📌 Senior business automation architect (servicenow agentic ai) (Barcelona)
🏢 Sita - Société Internationale De Télécommunications
📍 Barcelona