Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.

We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Amadeus system.

Our Customer

Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.

Arrange

European and domestic travel, including flights, car rentals, and hotels. Work independently, using your initiative to handle client inquiries and provide solutions without supervision. Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.

Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy. Proactively maintain and develop client relationships, offering support throughout the entire travel process.



Ensure all service level agreements are met and actively maintain the Galileo GDS queues.

Mentor and support junior team members, assisting with their queries and quality-checking their work as needed. Support the Team Leader and collaborate with colleagues to maintain a high level of service. Possess expert knowledge of the Galileo or Amadeus GDS system.

Have great communication skills, fluency in English, both written and spoken is essential. Have previous experience as a Business Travel Consultant. Are versátil and willing to complete various tasks as needed, supporting the team and contributing to overall success.

Rest and recharge with our generous allocation of vacation days plus public holidays. Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones. Nurture your language skills with real-life English, Spanish, and Catalan lessons.

Let us help you move to one of our hubs with relocation support. Permanent nights Role will be fully remote however you will be required to come into the Birmingham (UK) Hub for training and special events. GDS Test - Online Talent Acquisition Interview - 30mins Virtual Team lead + Team manager interview - 90 Min virtual Final interview with Director of Customer Care - 30mins virtual In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that.

📌 Senior Business Travel Consultant - Night Shift /Remote (Cataluña)
🏢 Travelperk
📍 Cataluña