Are you passionate about Akamai Compute technologies and services? Does solving some of the Compute Support team's most difficult challenges interest you? Join our Compute Product Support Group! We address complex customer support challenges and transform them into insights that enhance the entire Compute Support organization.
This role involves collaborating with Site Reliability Engineering and Product teams for in-depth platform investigations or solutions while offering guidance and feedback to the Core Support team to enhance their expertise and problem-solving abilities. Critical internal and customer workloads rely on resolving technical problems encountered on the Akamai Cloud Compute platform. The team serves as an escalation point for issues beyond Core Support's expertise.
As a Senior Cloud Support Engineer, you will be responsible for: Investigating complex issues escalated from Core Support through to resolution. Developing training, documentation, and knowledge-sharing sessions based on patterns identified during escalated investigations.
Facilitating mentorship sessions with the existing Customer Support team to help build their technical and troubleshooting skills.
Have relevant experience in a similar Cloud Support role. Deliver feedback regularly to peers and cross-team members while identifying issues across multiple aspects of Cloud Computing products and infrastructure. Demonstrate advanced troubleshooting expertise in networking, DNS, firewalls, methodical Linux administration, Kubernetes, APIs, and object storage.
Use observability tools such as Prometheus, Grafana, and Loki to analyze and troubleshoot customer-impacting issues. Build your career at Akamai Our ability to shape digital life today relies on developing exceptional people like you. We're doing everything we can to make Akamai a great place to work.
With our company moving so fast, it's important that you're able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible.