Customer Service Representative (Spanish-speaking) – Onsite - NW02 Job Description

Experience the power of a game-changing career Are you looking for what’s next? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role As a Customer Service Representative on our team, you will:

Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands

Log call details onto call management systems and provide response and resolution within SLA

Maintain service and product knowledge and expertise associated with applications specific to individual customers

Escalate potential service issues initially with Mentor

To follow all the processes and procedures of the project

Ensure contractual SLA is maintained

Your qualifications Concentrix is a great match if you:

Have a proficient or bilingual level of Spanish, and advanced level of English

Have good disposition to work in a customer service environment

Have customer care skills – ability to listen to and understand the customers’ need





Can take ownership of, and progress calls to resolution or to elevate call to resolution

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you In this role, we offer benefits that help you support your

unique lifestyle:

Full-time 39 hours/week permanent contract: rotative between Monday and Saturday, between 09.00 to 20.00. A maximum of 2 Saturdays per month, on a rotating basis, with one compensatory day off during the week.

Salary 19.623 euros gross/year + up to 2.000 euros gross/year in bonus

Central location in Barcelona

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Career development programs, specialized courses, and language classes

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements English, Spanish (Required)

Time Type Full time

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📌 Customer Service Representative (Spanish-speaking) – Onsite (Barcelona)
🏢 CNX
📍 Barcelona