At egg we make experiences. Real ones.The kind that take creativity, sharp thinking, attention to detail and, every now and then, a sense of humour when everything changes five minutes before launch.We work across countries, cultures and clients, so things move fast and no two days look the same. That's part of what we enjoy. It also means we need people who can stay calm under pressure, take ownership and care about getting things right.No big egos. No hiding mistakes. No silent chickens in this nest.Which brings us to youYou understand that great client experiences don't happen by chance. They are the result of strong processes, effective planning, clear accountability and teams that have the support they need to perform at their best.You enjoy helping people succeed, bringing structure to complexity and ensuring that projects are delivered consistently, compliantly and efficiently. You're equally comfortable discussing account performance with senior stakeholders, mentoring project teams or stepping into an event when operational support is needed.What You'll Be DoingIn this role, you will work 100% on one of our key pharmaceutical clients.Lead the production and delivery of congresses, meetings, symposia and brand experiences, ensuring projects are delivered on time, within budget and in line with client requirementsCoach, mentor and support Project Managers and operational team members, helping develop capabilities and drive delivery excellence across the accountPartner with the Account Lead to monitor client satisfaction, operational performance, resource allocation and overall account healthMonitor SLAs, KPIs, compliance requirements and RAID logs, identifying risks,



proposing solutions and driving continuous improvementOversee account financials, including budget consolidation, forecasting, reporting and operational performance trackingImprove delivery standards, processes, templates, reporting tools and AI-enabled ways of working that increase efficiencyWhat You’ll Bring(We really mean it. Candidates who do not meet the following criteria will not be considered.)Experience & Skills8+ years of experience within an event agency environment, including significant exposure to pharmaceutical and/or healthcare clientsProven experience working on dedicated client accounts with complex governance, compliance and operational requirementsStrong experience managing event delivery, operational processes, reporting frameworks and team coordinationDemonstrated expertise in resource planning, utilization management, forecasting and budget oversightAdvanced knowledge of Cvent and strong proficiency in Microsoft 365, including Excel-based reporting and analysisExceptional stakeholder management, leadership and communication skills, with the ability to influence and support teams at all levelsFluency in English and Spanish, written and spoken (No scrambled oeufs at egg, svp.)How we work at eggThings move fast here. Priorities shift.



Clients expect excellence.The people who thrive at egg tend to:Take ownership and get things doneStay calm when priorities changeFocus on outcomes and qualityBe comfortable with ambiguityLook for smarter ways of working, including AI and technologyBalance creativity with structure and executionBonus points if...Previous experience overseeing a dedicated pharmaceutical account at regional or general levelWhat we bring to the tableFlexible working setup (remote in some places, hybrid in others)Competitive salary + performance-based bonusHome office / tech stipend, lunch vouchersSmart, supportive colleagues who genuinely enjoy working togetherInternational career opportunities + annual global offsite in somewhere excellentFree coffee, pet-friendly offices and a culture that cares about people as much as performance(Yes, the coffee is good. We're not monsters.)The most important bitAt egg, feedback goes in all directions: up, down and sideways. We believe accountability and kindness can coexist.It’s okay to make mistakes here, as long as we own them, learn from them, and don’t keep serving them sunny-side up forever.We’re proud of a team made up of people from all walks of life, backgrounds and perspectives. We believe this makes our work better, our thinking sharper, and our outcomes stronger.We welcome applications from all genders, including transgender and non-binary people, as well as BIPOC communities, LGBTQ2S+ communities, and people with visible and non-visible disabilities.We are also an ESG-driven company committed to making a positive impact beyond our own walls.
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📌 SENIOR EVENT MANAGER - DEDICATED PHARMA ACCOUNT (f/m/d) (Madrid)
🏢 Egg
📍 Madrid