We are currently growing our support team at the company, which provides excellent service to our customers around the world. We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering team. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings.

This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base. Supporting and guiding our the company users, customers, and prospects via cases, chat, Slack, community, and meetings Develop solutions based on the company Cloud and the company open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training Work closely with our integral Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers You will deliver excellent customer service as a first-line technical engineer and representative of the company.

Our Support

Engineers provide professional response,



on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone Technical breadth and depth in the company open-source or the company Cloud, or in domains relevant to the company, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment Strong communication skills and the ability to work fully remote with reliable connectivity A mindset of teamwork, global engagement, empathy, and solving challenging problems A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet Experience with Azure, GCP, or AWS Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

📌 Senior IT Service Desk Engineer (Amer)
🏢 United States Digital Space
📍 Amer