Altorecruit is supporting an

international industrial manufacturer within the plastics and advanced materials industry

in the recruitment of a

Customer Service Manager

for its manufacturing site in the Girona area. The position will play a key role in ensuring an excellent customer experience, coordinating the Customer Service function and acting as the main link between

customers, Sales, Production, Planning, Logistics and Supply Chain . We are looking for someone with a strong customer-oriented mindset who is also comfortable working within an industrial and manufacturing environment. Main Responsibilities:

Coordinate and oversee the day-to-day activities of the

Customer Service function . Ensure efficient management of the complete

order-to-delivery process , from order entry through production, shipment and invoicing. Act as a key escalation point for customers regarding orders, deliveries, availability, lead times and service-related issues. Work closely with

Sales, Production, Supply Chain, Planning, Logistics and Finance

to ensure customer requirements are correctly understood and fulfilled. Monitor customer orders and proactively identify potential delays, shortages or operational issues. Coordinate priorities between commercial requirements and plant capabilities. Maintain regular communication with customers regarding order status, delivery dates and any relevant changes. Handle and coordinate customer complaints and service incidents, ensuring appropriate internal follow-up and resolution. Support the commercial team by providing information regarding availability, production lead times, orders and deliveries. Develop and monitor relevant

Customer Service KPIs , identifying opportunities to improve service levels and internal processes. Contribute to the continuous improvement and standardisation of Customer Service procedures.



Ensure accurate customer and order information within the company's ERP and internal systems. Promote strong collaboration between Customer Service and the different operational departments of the manufacturing site. Candidate Profile:

Previous experience in

Customer Service, Sales Administration, Order Management or Customer Operations , ideally within an industrial or manufacturing company. Experience coordinating a Customer Service team or taking responsibility for a Customer Service function would be highly valued. Good understanding of the relationship between

customer orders, production planning, logistics and supply chain . Experience working with ERP systems and order management processes. Strong organisational and problem-solving skills. Ability to manage different priorities in a fast-paced industrial environment. Excellent communication skills and a clear customer-service orientation. Comfortable interacting both with international customers and internal operational teams. Fluent Spanish and English are essential. Additional European languages would be an advantage. Previous experience within

plastics, chemicals, polymers, packaging, raw materials or another industrial B2B environment

would be particularly valuable. What the Position Offers

Opportunity to join an established

international industrial group

with a significant European manufacturing presence. Position with direct exposure to Sales, Supply Chain, Production and Logistics. Key role in the development and improvement of the Customer Service organisation. International working environment and regular interaction with customers and colleagues across Europe. Long-term career opportunity within a integral manufacturing organisation. Location:

Girona area Working model:

Predominantly plant-based / on-site Industry:

Industrial Manufacturing / Plastics & Advanced Materials

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📌 Customer Service Manager (Gerona)
🏢 Altorecruit
📍 Gerona