Job Title Technical Support Advisor (German - speaking) Onsite MA05

Job Description Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site) , you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Responsibilities

Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time

Troubleshoot technical issues and provide timely accurate resolutions

Educate customers on product usage, updates, and best practices

Create and manage support tickets to ensure proper tracking and resolution

Collaborate with internal teams to resolve complex or escalated cases

Maintain accurate customer records and documentation in internal systems

Key Responsibilities & Tasks

Delivers training to OEM´s and assemblers as per request and business needs.

Deploys high level knowledge in the market and collect information for corrective action & improvement.





Takes control of OEM´s claim by escalating to key company areas if necessary.

Coordinates with Supply Chain department for parts pick-ups and replacement shipments.

Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostictools and software and/or following verbal instructions.

Consults with users todeterminesteps and procedures taken toidentifyand resolve the problem.

Prepares customer reports to track progress on improvement actions

Performs other related duties as assigned.

Required skills

Bike industry or mechatronic background is important

Excellent verbal and written communications skills

Excellent interpersonal and computer skills

Proficient in customer focus skills

Professional and pleasant telephone and face to face manner

Availability to travel and visit customers whenrequired

Strong analytical and problem-solving skills

Excellent time management and organisational skills

Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you

Are proficient or bilingual in German plus an advanced level of English

Have good disposition to work in a customer service environment





Have customer care skills – ability to listen to and understand the customers’ need

2 year experience in Customer service or Technical Support area

Can take ownership of, and progress calls to resolution or to escalated call to resolution

What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

Benefits

Full-time 39 hours/week permanent contract

Schedule: Monday to Friday, 09:00 - 18:00

Salary package: €20,500 gross/year + up to €2,000 gross/year in bonus

Central office location in Barcelona

Full paid training on the company and the project you’ll be working on

Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements English, German (Required)

Time Type Full time

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📌 Technical Support Advisor (German - speaking) Onsite (Barcelona)
🏢 Concentrix
📍 Barcelona