Dutch Speaking Customer Support Specialist About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.

Job Overview We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Key Responsibilities

Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry

Resolve complex inquiries and technical issues through effective communication and proactive problem-solving

Maintain detailed and accurate records of all customer interactions in the company database

Collaborate with international teams to optimize workflows and enhance the overall customer experience

Stay updated on product knowledge and service policies to provide accurate and relevant information to clients

Consistently meet and exceed individual and team performance targets to ensure service excellence

Contribute to the positive and collaborative culture of the Sofia office

Requirements





Native or fluent Dutch (spoken and written) is mandatory for this role

Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location

Strong proficiency in English to ensure effective communication within our general team

Passion for Customer Support Services and a genuine desire to help others

Excellent interpersonal skills and a professional attitude toward client relationship management

Availability to relocate on-site to Sofia for this career-defining opportunity

Benefits What We Offer

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless move to Sofia

Monthly Performance Bonus for high-achieving team members

Vibrant, multicultural work environment with excellent career growth prospects

And Much More..

Life in Bulgaria Choosing to pursue one of our Dutch-speaking jobs means embracing the unique charm of Bulgaria. As a hub for international professionals, Bulgaria offers a perfect blend of historic architecture, modern amenities, and a Mediterranean-influenced climate that makes living in Sofia an incredible experience for expats.

Beyond the professional benefits, you will enjoy a high quality of life in Bulgaria, characterized by affordable living, a rich culinary scene, and a welcoming local culture. We handle all logistics, meaning your relocation to Bulgaria is entirely stress-free, allowing you to focus on your new Dutch Speaking Customer Support Specialist position in Bulgaria from day one.

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📌 Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid