Job Title Subject Matter Expert (Danish - speaking) - On-site TR02

Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Subject Matter Expert on our team, you will:

Maintain up-to-date knowledge of company products, services, and customer support processes

Assist in the development of training materials, FAQs, and knowledge base articles

Collaborate with cross-functional teams (Operations, Training, Quality, and Product) to improve processes and customer experience

Monitor and assist with daily team performance, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are met

Conduct, coaching sessions, and performance feedback discussions as needed

Assist in shift scheduling, workforce planning, and real-time queue management

Conduct reviews and calibrations of quality audits performed by the client’s in-house team





Identify trends and gaps in performance and recommend process improvements

Assist in implementing quality improvement initiatives to enhance customer satisfaction

Conduct skill-building workshops to enhance agent knowledge and efficiency

Track and analyze agent performance metrics, quality scores, and customer feedback.

Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are bilingual or proficient in Danish plus fluent in English

Have strong leadership skills, with the ability to mentor and guide a team

Have in-depth knowledge of customer service best practices and call center operations

have experience with quality monitoring tools and methodologies

Have excellent analytical, problem-solving, and decision-making skills

Have the ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Have proficiency in CRM software, ticketing tools, and contact center reporting systems





What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

Salary package: base salary of 20,484 euros gross/year + up to 1,000 euros bonus gross/year and private medical insurance

Full-time 39h/week, permanent contract: Monday to Friday, from 09:00 to 18:00

Full paid training for the company and the products you will be working on

A modern office in Barcelona

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements Danish (Required), English

Time Type Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

#J-18808-Ljbffr

📌 Subject Matter Expert (Danish - speaking) - On-site (Barcelona)
🏢 CNX
📍 Barcelona