G+D hace más segura la vida de miles de millones de personas en todo el mundo. Creamos confianza en la era digital con tecnologías de seguridad integradas en tres áreas de negocio: Seguridad Digital, Plataformas Financieras y Tecnología Monetaria. Hemos sido un socio confiable para nuestros clientes durante más de 170 años con nuestras soluciones innovadoras para SecurityTech Somos un grupo tecnológico internacional y una empresa familiar tradicional con más de 14,000 empleados en 40 países. Crear Confianza es nuestro camino hacia el éxito. La confianza es la base de nuestra cooperación en G+D. ¿Quizás es pronto para ti también?

We're looking for a
Customer Service Specialist
to join a general team supporting customers in the banking and payment industry. In this role, you'll be the main point of contact for clients, managing the entire order lifecycle while coordinating with multiple internal teams to ensure successful delivery and an outstanding customer experience.This is an excellent opportunity for someone who enjoys working in an international environment,



managing complex operational processes, and building strong relationships with customers and cross-functional teams.
What You'll Be Doing
- Act as the main point of contact for customers, receiving orders and providing guidance throughout the entire process.
- Manage the end-to-end order lifecycle, from order entry through production, shipment, invoicing, and delivery.
- Coordinate with Planning, Project Management, Production, Logistics, and other internal teams to ensure on-time execution and delivery.
- Translate customer requirements into clear internal specifications for execution.
- Monitor order status and proactively communicate updates to customers.
- Handle customer complaints, non-conformities, returns, and product disposal processes.
- Prepare shipping documentation and coordinate with freight forwarders to ensure smooth deliveries.
- Manage banking documentation related to customs clearance and

📌 Client Services (El Prat de Llobregat)
🏢 Giesecke+Devrient
📍 El Prat de Llobregat