If you're looking to grow and be inspired, as a Remote Support Engineer in Barcelona (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

What you will do in this role:

As a Remote Support Engineer on our team, you will:
- Provide expert support on industrial 3D printers
- Remotely resolve hardware and/or software technical issues and application problems for our customers
- Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely
- Keep customers informed of the status of their case
- Document case history and interactions with customer. SW (CRM) to ensure proper handover to field, product/case history tracking and reporting
- Contribute to maintain the Knowledge Mgmt. System (KMS) sharing the knowledge with the rest of the organization
- Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general,



based on customer entitlement
- Assist Field Service Engineers during onsite troubleshooting in case of need

Your qualifications

Concentrix is a great match if you:
- A native or proficient level of English
- Strong technical background with bachelor's degree in Science/Engineering - preferably Mechanical, Industrial or Electrical Engineering - or equivalent
- Can work collaboratively in an ethnically, linguistically, and culturally diverse environment
- Excellent organizational skills; able to prioritize work in accordance

It will be a plus if you have:
- Experience in a customer facing role (onsite support, remote support or similar)
- Experience in Graphics Arts products and related technologies
- Ability to follow and read electrical / electronic diagrams
- Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D

📌 Remote Support Engineer (Barcelona)
🏢 Concentrix Spain
📍 Barcelona