Overview In this role you will be the first point of contact for Spanish customers, guiding them through onboarding and full implementation of Factorial. You will tailor the setup to each client, capture feedback, and help adapt the product to meet market needs. You’ll work closely with cross-functional teams to improve the customer journey and unlock the Spanish market. This is a hands-on role that combines onboarding, consultative setup, and market insight to drive adoption and success.

Compensaciones / Incentivos

Private health insurance Wellhub wellness benefits Cobee expense management Language classes Breakfast in the office and organic fruit Pet-friendly office

Responsabilidades





Onboard new Spanish customers via video calls and email until full implementation Provide a consultative setup to customize client accounts Understand client problems and capture their feedback Identify and share product improvement points to enhance the customer journey and market fit Translate market insights to Product team to drive improvements

Requisitos principales

Proactivity Fast learner Problem-solving mindset Good sense of analysis Proficient level of Spanish Fluent English Previous onboarding or client success experience is a plus Knowledge of Human Resources is a plus Proactivity Fast learner Problem-solving mindset Analytical thinking

📌 Onboarding Specialist Spanish Market - barcelona
🏢 Factorial Hr
📍 Barcelona