Still in Denmark? This role is in Barcelona, Spain and
the move is paid for. €20,000 EUR gross anually. Where this job is
To be clear before you read on: the job is in Barcelona, Spain, not
in Denmark. You would be relocating. Most people we place have
never lived abroad before, and the company covers the parts that
usually stop people. What the move covers Relocation payment €500
reimbursed after month 1 What you'll earn in Spain €20,000 EUR
gross anually One honest note on Barcelona: rents are higher than
in Lisbon or Sofia, so budget accordingly. The role The Customer
Service Team Leader will lead and develop a team of customer and
consumer service representatives, ensuring high service standards
and strong operational performance. The role focuses on team
management, KPI and SLA monitoring, performance improvement,
escalations and collaboration with Quality and senior operational
stakeholders. The position also supports training, reporting and
continuous improvement initiatives. Work schedule: Mon-Fri 09 AM 6
PM In short:



Team Leadership + Customer Day to day that means the
Customer Service Team, leader will lead and develop a team of
customer and consumer service representatives, ensuring high
service standards and strong operational performance. The role
focuses on team management, KPI and SLA monitoring, performance
improvement, escalations and collaboration with Quality and senior
operational stakeholders. The position also supports training,
reporting and continuous improvement initiatives. Work schedule:
Mon-Fri 09 AM 6 PM In short: Team, leadership + Customer Service,
operations + KPI/SLA Management + Performance, and improvement +
Consumer Experience. What you need Strong communication and
feedback skills Salesforce or CRM experience Ability to analyse
KPIs and performance data Experience with customer service
processes and best practices Fluent Chinese and English, spoken and
written Previous experience managing customer service teams Native
or near-nat

📌 Danish Team Leader (Barcelona)
🏢 CloserHire
📍 Barcelona