Spain - Remote Ireland - Remote Austria - Remote Full time Proofpoint is a general leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.

Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: The Technical Account Manager (TAM) is a strategic customer advisor and business outcome leader who partners with enterprise customers to drive measurable security value and cyber resiliency.

This is a senior, consultative role that operates at the intersection of technology and business strategy—engaging at the CISO and executive level while maintaining the technical depth necessary to guide complex Proofpoint deployments. The TAM serves as a trusted executive consultant, proactively identifying strategic risks, architecting adoption and value realization plans, and coaching customers on aligning Proofpoint capabilities to their broader security and business frameworks. While the role has evolved to lead with strategic advisory, a strong technical and security software foundation remains essential.

Successful candidates will bring executive presence, commercial acumen, and a proven track record of driving customer outcomes at the enterprise level—combined with deep experience in Linux, messaging, and cloud security environments. Above all, they will have a passion for ensuring a top-quality customer experience. Strategic & Advisory (~50%)



Drive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment.

Architect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment. Lead executive business reviews and strategic planning sessions, articulating security value in business terms. Understand the customer's unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance.

Act as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests. Conduct proactive health checks and provide system performance recommendations aligned to the customer's deployment. Assist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress.

Conduct weekly status calls, monthly management calls, and periodic executive-level business reviews. Strong commercial acumen—solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success.

Experience building and executing customer success and adoption strategies at scale. Extensive industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineer role with exposure to multiple technology areas.



Knowledge of data communication concepts and technologies—specifically email, networking, and cloud services.

Knowledge of Linux, SMTP, and MySQL. Working knowledge of Windows, Active Directory, and Microsoft Exchange. Knowledge of project management principles and strong time management skills. Fluency in English and German is mandatory Background in cybersecurity consulting or advisory roles.

Experience with customer success methodologies and frameworks (e.g., Very strong customer service and excellent communications skills, both written and oral Flexible work environment Integral collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We're driven by a mission to stay ahead of bad actors and safeguard the digital world.

Join us in our pursuit to defend data and protect people. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Find your network, your allies, and your biggest fans.

That's why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together. This isn't just a job—it's a mission to protect people and defend data in a world that never slows down. Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals.

📌 Technical Account Manager - German/English Speaker (Madrid)
🏢 Proofpoint
📍 Madrid