AKT orchestrates the future of work. We bridge the gap between people, complex organizational needs and technology. Our expertise spans the customer journeys from Talent and Skills development to Experience Management and External Workforce solutions. At AKT, we are always becoming - a culture of continuous growth dedicated to helping integral brands navigate their transformation journeys with precision and purpose.

AKT is looking for Qualtrics Customer Experience Application Consultants who will lead the client onboarding and solution delivery process. The consultant is responsible for helping customers unlock the full potential of the Qualtrics platform to run value-driven programs. This role also serves as a client advocate, actively listening to their needs and driving key operational and product enhancements internally.

Reporting to the Head of Qualtrics Solution Consulting, this position is open to full-time, part-time, or freelance candidates who arecurrently based and eligible to work in Europe.

Key Responsibilities:

Solution design and configuration of a business solution

End to end system configuration and testing

Qualtrics AI features configuration and enablement

Documentation and training

Client-facing activities and client communication

Project management at small scale

Job Requirements:





3+ years of experience with Qualtrics Customer Experience (transactional and digital) implementations

Experience with Qualtrics integration to supporting HR Technology or CRM

Proficiency with AI tools - an advantage

A degree in business relevant fields – an advantage

Knowledge of CSS or Python – an advantage

Language skills in English (very high level both written and verbal) – a must

Personal Skills:

Excellent verbal and written communication skills

Curiosity, flexibility, and a can-do-attitude

Proactivity and creativity in asking “why” and also providing solutions

Technical orientation

Ability to work on several projects simultaneously and independently

Planning and prioritization capabilities

Outstanding customer relationships

Excellent listening and communication skills, team player

AKT Offers:

Realistic growth opportunities into either technical practices or business consulting environment

Stimulating and collaborative working environment

Internal knowledge transfer,trainingand coaching by our dynamic team of consultants and experts

International business environment (offices in the UK, Cyprus,DACH, India, North America, Israel, and Czech Republic)

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📌 Qualtrics Customer Experience Application Consultant - Europe based (Madrid)
🏢 AKT Global
📍 Madrid