Lead the delivery team throughout the engagement, often in collaboration with a services partner. Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered. Understand the goals and align the deliverables accordingly. Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. Be the single contact to encourage collaboration and customer agreement on proposed solutions. Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. Lead the delivery team throughout large complex engagements, often in collaboration with a services partner. Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Responsibility

Lead the delivery team throughout the engagement, often in collaboration with a services partner. Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials. Work with the Sales Account Team, partner, and customer to understand the customer and the engagement; including challenges, partners, issues, and value being delivered.



Understand the goals and align the deliverables accordingly. Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success. Be the single contact to encourage collaboration and customer agreement on proposed solutions. Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results. Lead the delivery team throughout large complex engagements, often in collaboration with a services partner. Identify gaps between actuals and plan of record, proposing solutions and driving resolutions. Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8+ years progressive experience as part of a professional services organization Experience in managing the implementation of workflow or business transformation solutions Success driving complex issues through analysis and resolution Creativity with comfort running projects independently Experience working collaboratively ServiceNow certifications in aligned workflow

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📌 Sr. Engagement Manager (Madrid)
🏢 W3Global
📍 Madrid