Job Title Customer Service Representative (German - speaking)

Job Description Ready to ditch the ordinary and embrace the extraordinary? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands

Log call details onto call management systems and provide response and resolution within SLA





Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Concentrix Is a Great Match If You

Are proficient or bilingual in German plus an advanced level English

Have good disposition to work in a customer service environment

Have customer care skills - ability to listen to and understand the customers' need

Can take ownership of, and progress calls to resolution or to escape call to resolution

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you

39 hours/week permanent contract

Schedule: rotative Monday to Saturday from 11:00 to 20:00

Salary range from 19k to 22k

Excellent office location in Barcelona

Full paid training on the company and the project you'll be working on - Career development programs and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

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📌 Customer Service Representative (German - speaking) (Barcelona)
🏢 Concentrix
📍 Barcelona