Experience the power of a game-changing career Are you looking for what's next? We're a integral technology and services leader that powers the brands of the future. We help well-known brands - the ones you use everyday - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a

Team Leader

(On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars.

Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a

Team Leader

on our team, you will:

Lead, coach, and develop a team of customer support representatives

Conduct regular performance reviews and develop improvement plans

Ensure high standards of customer service and support

Cooperate with PM to fulfill Client's business account plan

Monitor team performance against key performance indicators (KPIs)

Deliver the performance review to team members

Identify training needs and opportunities for team growth and organize training sessions

Prepare reports on team performance, mission-critical incidents, and customer feedback

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you

Are proficient or bilingual in Danish and Chinise and are fluent in English

More than 3 years of customer service team management experience in automotive industry





Business knowledge and commercial awareness

Have strong IT knowledge and high customer care knowledge

Have strong communication skills and negotiation

Have leadership and coaching skills

Can implement and manage change

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00

Salary 22.200 euros gross/year + up to 2000 euros gross/year in bonus

Central location in Barcelona

Bring-a-friend (referral) bonus opportunities

Full paid training on the company and the project you'll be working on

Career development programs and specialized courses

Experience the best version of you! At

Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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📌 Team Leader (Danish and Chinese - speaking) - On site (Barcelona)
🏢 Concentrix
📍 Barcelona