Work model: On-site Employment type: Full-time. Start:
asap DUTIES AND RESPONSIBILITIES: Handle incoming customer
interactions through multiple channels (phone, email, chat,
voicemail, or automated alerts). Record and update customer details
and case information in the call or ticket management system.
Provide timely responses and effective resolutions in line with
established service level agreements (SLAs). Maintain up-to-date
knowledge of company products, services, and client-specific
applications. Identify and escalate complex or unresolved issues to
the appropriate internal teams or supervisors when necessary.
Follow established processes, procedures, and quality standards for
service delivery. Complete required administrative tasks accurately
and on time. REQUIREMENTS: Native or fluent in Finnish (C1 level),
with strong proficiency in both written and spoken communication,
as well as English fluency. Strong customer service orientation,
with the ability to actively listen and understand customer needs.




Ability to take ownership of cases and see them through to
resolution or appropriate escalation. Excellent verbal and written
communication skills, with adaptability to different customer
situations. Basic technical knowledge of IT systems, such as
Windows, Microsoft Office, and internet configurations. Strong
problem-solving skills, attention to detail, and ability to work in
a team-oriented environment. OFFER: Excellent remuneration package
based on experience, skills and performance Full paid training on
the company and the project Career development programs,
specialized courses, and language classes Dynamic and creative team
with a positive and friendly atmosphere Guidance and tools to reach
career potential Work schedule: Monday to Sunday from 09 AM - 06 PM
(39 hours a week) Office in the centre of Malaga

📌 Finnish-speaking Fashion Support Consultant (Málaga)
🏢 Personalbuero U Herrmann
📍 Málaga