Workster is partnering with a leading international customer experience provider to recruit

Spanish and Galician-speaking Customer Support Experts

for one of the world’s leading entertainment and streaming platforms. In this role, you will be the

first point of contact for customers , assisting with account management, billing enquiries, technical issues, and questions about products and features. Location & Work Model

Remote position from mainland Portugal Relocation to Lisbon is required

for candidates currently living outside Lisbon Relocation support and accommodation are available for eligible candidates After relocation and initial setup/training, you will work

from home in Lisbon Occasional attendance at a Lisbon hub may be required for training, technical setup, or operational needs The position

cannot be performed remotely from another Portuguese city without relocating to Lisbon Your Role

Deliver professional, friendly, and empathetic customer support Assist customers with account management and billing enquiries Troubleshoot technical issues and provide effective solutions Provide accurate information about streaming products, services, and features Identify customer needs and resolve enquiries in a timely manner Maintain high levels of customer satisfaction while meeting quality and performance standards Communicate clearly and professionally throughout every customer interaction Maintain a positive and customer-centric approach Work within a multicultural and collaborative customer support environment Work on a

24/7 rotating schedule , including nights, weekends, and public holidays Your Qualifications





Full professional fluency in

Castilian Spanish Full professional fluency in

Galician English B1 or higher Excellent communication and interpersonal skills Strong customer service and problem-solving skills Comfortable working with technology and digital platforms Empathetic, adaptable, and attentive to detail Ability to work effectively in a fast-paced and team-oriented environment Comfortable assisting customers with technical troubleshooting Availability to work on a

24/7 rotating shift schedule Currently based in mainland Portugal

or willing to relocate to Lisbon The Offer

Remote work

from Lisbon Full-time position –

40 hours per week 8-hour shifts + additional lunch break 24/7 rotating schedule , Monday to Sunday Approximately

2 weeks of comprehensive initial training , delivered in English Training covering systems, products, services, customer management, and on-the-job activities Health insurance from the first day

of the employment contract Holiday and Christmas allowances Relocation accommodation option for eligible candidates living more than

100 km from the workplace Flight costs reimbursed Initial employment contract expected to last

12 months Possibility of a permanent employment relationship after two years Portuguese annual leave entitlement, with

22 days per calendar year after the first year , subject to applicable rules International and multicultural working environment Opportunity to support a globally recognised entertainment and streaming service Accommodation provided for eligible candidates Paid training Work remotely from Lisbon

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📌 Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming (Madrid)
🏢 Workster
📍 Madrid