Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?

If you're looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we'd love to hear from you

As a Dutch-speaking Customer Service Agent, you'll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You'll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need

Tasks

What you'll be doing

• Deliver outstanding customer service while creating a positive customer experience.

• Handle customer enquiries via phone, email and other communication channels.

• Assist customers with account-related questions, requests and issue resolution.

• Provide accurate information and guide customers through the appropriate processes.





• Complete administrative tasks accurately and maintain detailed customer records.

• Work closely with colleagues and other departments to ensure the best possible customer experience.

• Follow internal procedures, quality standards and data security guidelines where applicable.

Requirements

What we're looking for

• Native-level Dutch (spoken and written).

• Good command of English.

• A professional working and thinking level.

• Customer service experience is an advantage, but not essential—we provide full paid training.

• Excellent communication and interpersonal skills.

• A customer-focused mindset with strong problem-solving abilities.

• Good computer skills and confidence using multiple systems.

• Ability to multitask while maintaining a high level of accuracy.

• Flexibility to work shifts, including evenings, weekends and public holidays where required.

• A positive attitude and the ability

📌 Dutch Customer Service Agent | Barcelona | Hybrid
🏢 NewCo Communications
📍 Barcelona