We are currently seeking a Branch Manager to oversee and cultivate our Southgate branch. This position will manage and support the delivery of credit union products and services consistent with the financial, operational, and growth related strategic plans of the organization. Foster a service & sales oriented environment by ensuring the highest standards of service are provided to the membership. Demonstrate community leadership by building networking relationships and branch awareness.
Location:
200 Airport Rd., Ames, IA 50010Hours: Monday- Thursday 8:30am to 5pm, Friday 8:30am to 5:30pm, & rotating Saturday's 9am to NoonEssential Functions & Responsibilities: Maintain a highly motivated, well trained staff. Effectively mentors, coaches and maintains and/or improves branch employees' skill and knowledge for prompt and efficient service delivery and high quality member service. Responsible for ensuring the credit union strategic initiatives, core values, and service standards are upheld and branch related goals are attained. Keeps staff up to date on trends,



credit union objectives and general credit union information. Maintain in-depth knowledge on all policies, procedures, regulations, and security and robbery procedures and ensure branch employees have a working knowledge of regulatory and compliance related standards.
Serve membership as needed, ensuring the highest quality member service standards. Exhibit knowledge of opening deposit accounts, servicing members with existing accounts, processing financial transactions and interviewing loan applicants. Research and solve complex member inquiries or complaints to ensure proper follow up and member satisfaction. Support and oversee other branch locations within close proximity and/or maintain positive working relationships with other divisions and locations.
Represent the branch in its relationship with the membership, segmented employee groups, peers and various community organizations and affiliations. Build a

📌 Teller (Ames)
🏢 Greater Iowa Credit Union
📍 Ames