Overview In this role, you support Autodesk customers across AEC and D&M; industries, driving adoption and long-term value realization. You manage a hybrid mix of Territory, Regional, and select Enterprise accounts in EMEA, using scalable, data-informed engagement to boost product usage and health. You work with cross-functional teams to deliver high-impact onboarding and value realization, contributing to retention and growth.
This is a chance to shape customer outcomes at scale in a leading software company with a strong emphasis on collaboration and impact. Compensaciones / Ventajas competitive compensation package annual cash bonuses stock grants comprehensive benefits package Responsabilidades Engage customers via digital-first, scalable engagement (1:many) Manage a diverse portfolio across Territory, Regional, and selected Enterprise accounts Lead onboarding and adoption strategies for AEC and D&M; workflows Build and nurture relationships with senior stakeholders in key accounts Prioritize activities based on account health, risk,



and business impact Execute targeted actions for high-risk accounts using data-driven insights Drive uplift in product assignment and usage across portfolio Create and execute customer success plans using usage data and business insights Apply consultative approach to map customer processes to adoption opportunities Collaborate with Sales, Channel, and Support to achieve outcomes Ensure a high-quality, consistent customer experience at scale Requisitos principales English and German professional proficiency 3+ years in Customer Success, Account Management, or Consulting Experience managing a portfolio with multiple customer segments Background in Engineering, Architecture, Manufacturing, or related fields Ability to analyze customer processes in AEC/D&M; and translate to adoption strategies Hybrid knowledge across AEC/D&M; or ability to operate across both Understanding of customer lifecycle management, adoption, and retention Strong

📌 Customer success advisor, manufacturing industry (Barcelona)
🏢 Jobrapido
📍 Barcelona