26WD101127
Role Overview
The Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.
Key Responsibilities
Execute End to End Renewal Motions
Independently own and execute full renewal workflows across assigned Regional Accounts
Close Renewals
Defend the existing customer base by driving timely, accurate renewal execution with minimal guidance
Drive and Close Seat Expansions
Identify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas)



at time of renewal using standard playbooks and creative approaches
Monitor Auto Renewal Status
Monitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgment
Customer Procurement Interaction
Work directly with customer procurement teams to ensure renewal execution and accuracy
Provide mentorship to less experienced colleagues as appropriate
Skills & Competencies
Organizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversight
Customer First Mindset: Proactively identifies customer needs and drives retention outcomes
Advanced Communication: Applies creative communication techniques to influence renewal decisions
Advanced Negotiation: Uses creative and structured approaches to secure renewals
CRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data, and automates workflows to improve efficiency
ATU (Account Te

📌 Account Based Renewals Representative, French Speaker (Barcelona)
🏢 Merantix
📍 Barcelona