About Ingram MicroIngram Micro powers the general IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, Let’s shape tomorrow by driving technology forward and creating real impact across the globe.Join Unified Support at Ingram Micro and help keep global technology running smoothly through collaboration, problem‑solving, and real customer impact.We’re seeking a customer-focused Technical Support Engineer with strong experience in Microsoft Azure and Microsoft 365 to support break-fix scenarios across cloud infrastructure and productivity services. This role focuses on diagnosing issues, resolving incidents, and restoring service for partners and customers.Essential Responsibilities of Your Role:Respond to inbound technical support requests across Azure and Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID)Diagnose, troubleshoot, and resolve technical problems across cloud services, identity, and collaboration platformsInvestigate service outages, performance issues, and configuration-related incidentsProvide Tier 1–2 support for cloud environments and elevate when requiredRestore service by applying fixes, workarounds, or corrective configurationsEscalate complex platform issues to Microsoft with detailed troubleshooting findingsDocument issues and resolutions in the ticketing systemMaintain internal runbooks, FAQs,



and technical documentationCollaborate with internal teams and vendors to ensure timely resolutionAccurately log all issues and status updates in internal tracking systemsUnderstand business impact and prioritize resolution accordinglyHandle support requests from partners and resellers with a focus on resolutionTrack incidents and follow through within SLA/SLO targetsContribute to process improvements and support documentationKnowledge, Skills, and/or Abilities You Need To Have:2–5 years in technical support, cloud support, or similar roleWorking knowledge of Microsoft Azure and Microsoft 365 servicesStrong troubleshooting skills and structured problem-solving approachFamiliarity with Azure Portal and Microsoft 365 Admin CenterBasic understanding of networking (DNS, TCP/IP, HTTP/HTTPS)Experience with ticketing systems such as Zendesk or JiraStrong communication skills and customer-focused mindsetAbility to manage priorities and work on multiple incidentsWillingness to learn and adapt in a fast-paced environmentNice to have. Exposure to:Proven experience in break-fix troubleshootingMail flow diagnostics (NDRs, connectors, transport rules)Identity and access troubleshooting (MFA, federation, sync)Service availability and performance troubleshootingPowerShell or scripting experienceITIL certification or incident management experienceFamiliarity with CSP or partner support environmentsBasic knowledge of Azure Monitor or diagnostic tools#IngramMicroEspana* This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
#J-18808-Ljbffr

📌 Senior Technical Support Engineer (VTS) – Microsoft (Barcelona)
🏢 Ingram Micro
📍 Barcelona